Frequently Asked Questions
Everything you need to know about sending love across the miles.
What delivery locations do you cover?
TCS Sentiments Express offers nationwide delivery across Pakistan, as well as international shipping services to selected countries including the UAE, UK, USA, and Canada.
Can I schedule a delivery for a specific date and time?
Yes, you can select your preferred delivery date during the checkout process. We also offer specialized 'Midnight Delivery' and 'Same Day Delivery' options for specific cities and product categories.
What payment methods are accepted?
We accept a wide range of secure payment options including Credit/Debit cards (Visa, MasterCard), Net Banking, and popular mobile wallets. Cash on Delivery is available for specific domestic locations.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our website's 'Track Order' page to see real-time updates on your gift's journey.
What is your policy on product quality and freshness?
We guarantee the freshness of our flowers and cakes. Perishable items are sourced daily from premium vendors and delivered in temperature-controlled environments to ensure they reach your loved ones in perfect condition.
What should I do if my order is damaged or incorrect?
If you receive a damaged or incorrect item, please contact our customer support team within 24 hours of delivery with your order number and a photo of the product. We will arrange for a replacement or refund immediately.